Getting More from Self-Pay: 7 Tips for Improving Patient Payments

As health care costs continue to rise, patients are being required to pay more and more of those costs out of their own pockets in the form of higher premiums, deductibles and copayments. Consumer-directed health care plans are also becoming more popular. This means that health care providers must derive a growing portion of their revenue from direct payments by patients, an often aggravating process that involves significant work, hassle, and cost. Many practices hesitate to employ aggressive patient collections practices for fear of damaging their clinical or personal relationship with patients. They’re more willing to write off a balance than pursue aggressive tactics. This paper presents practical tips on how to deploy a self-pay strategy that makes it easy and comfortable for patients to pay the balances they owe without overtaxing your staff, using a collection service as the last resort:

  • Develop and communicate a self-pay policy.
  • Alert your patients about self-pay collection balances and obligations.
  • Make self-pay collection an integral part of your practice workflow.
  • Collect what you’re owed on the spot.
  • Consider policies and measures to encourage prompt and full payment.
  • Follow up on self-pay obligations early and often.
  • After you’ve done all you can, employ a collection agency.

Many practices are finding that the patient collections workflow functions more smoothly, and can be more successful, with third-party patient communication and collections tools and services. When properly designed and integrated into a practice’s regular routine, these tools and services relieve the staff of excess workload, make the self-pay process more efficient, and help boost revenue and speed of payment.

Read Whitepaper

What is Scrubpay?

Scrubpay is a cloud-based mobile app that gives hospitals. practices, and medical billing agencies the ability to send SMS and email notifications to their patients. Learn more